Frequently Asked Questions (FAQs)
Q: How do I schedule an appointment? How far in advance should I book?
A: You can schedule an appointment by calling 646-789 5071 or by clicking here to book online. We suggest booking your tour or appointment at least 2-3 weeks in advance. However, last-minute bookings are subject to availability. All booking fees are non-refundable.
Q: Do you offer any discounts?
A: We frequently offer deals and discounts on some packages.
Q: Do you offer gift certificates?
A: Yes. Gift certificates are available and can be used toward any shopping or tour service offered by Orange York LLC. Please send us an e-mail with your gift certificate request. Gift certificates are non-refundable. Purchaser and recipient agree to our Terms and Conditions.
Q: How do I pay you?
A: We are pleased to offer secure online payment (credit card and debit card) when you book your tour experience online. You may also call us and provide a credit card number over the phone. We accept MasterCard, Visa, American Express, and Discover.
Q: Should I tip my Shopping Expert?
A: Tips are not required but are very much appreciated if you feel that your representative provided a wonderful service.
Q: Can I know the itinerary ahead of time?
A: We don't share the itinerary with agencies or clients before the tour. Based on the information collected from the client, we carefully select more than 20 stores, boutiques and/or galleries for a personalized experience. We no necessarily visit all of them. Depending on the client tastes we can modify the tour as it takes place. It is a crafted and organic process.
Q: Do you offer appointments in the evenings? What about on weekends?
A: We offer shopping services seven days a week, depending on availability.
Q: Do you offer refunds?
A: All sales are final. We can reschedule private tours, personal shopping and wardrobe appointments if we are notified 48 hours in advance. Group tours can't be rescheduled or refunded.
Q: What happens if I need to cancel?
A: If you need to cancel, please do so at least 48 hours in advance of scheduled appointment or private tour to be able to reschedule it within 30 days.
Q: What are your terms and conditions?
A: The persons engaging the services of Orange York LLC agree to our Terms & Conditions by purchasing any of the tours or personal shopping/styling appointments we offer.